Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, damaged, or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Restocking fees may apply if the item is returned used or was not delivered because of customer error.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@tribenacrystals.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@tribenacrystals.com

Shipping

To return your product, please contact us at info@tribenacrystals.com and we will be glad to provide you with the return address.

You will be responsible for paying for your own shipping costs for returning your item, as well as covering any required customs and duties fees.

Shipping costs are non-refundable.

If a return package arrives to Tribena Crystals with unpaid shipping fees or unpaid customs fees, the fee will be deducted from the overall return amount given back to the customer. Tribena Crystals is not responsible for paying any return shipping fees or customs fees.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Restocking Fees

Restocking fees may apply to orders that are returned due to the customer refusing to pay customs or import duties, which are fully the customer’s responsibility to pay. Restocking fees may also apply to orders which have surpassed the standard return policy timetable of 30 days. Any order that is not delivered due to an incorrect address being provided by the customer is also eligible for a restocking fee.